Refund policy

We're sorry to hear that our product didn’t meet your requirements. We completely understand that it isn't for everyone. If you are unsatisfied for any reason, you may return your purchase and we would gladly to offer a full refund for you.

We will accept, for returns or exchange items that are in new condition, unused, unaltered and free of damage by the customer.

All products qualify for a return except for the following:

- Customised items
- Clearance items/1 SET OFFER/AS-IS items
- Items require on-site assembly
- Bedroom sets and Towel
- Items that are not in its new and original unopened condition
- Items that have been removed from their original packaging, used, stained, torn, washed, discoloured, dented, damaged and/or with traces of fragrance or odours

All items should be unused, undamaged, in a resalable condition and with its original packaging fully intact.

Returns and exchange request should be made to us within 30 days from the delivery date.

Refund amount will exclude any delivery, assembly, delivery timing, delivery location and/or staircase delivery fees paid when the original order was made.

Date and time of the pickup of the item you wish to return will be allocated, subject to the availability of our logistic resources.

Please note that all vouchers and promo codes cannot be re-issued and are non-refundable. If you return an item which was purchased using a voucher code, only the Final Paid Price (after discount) will be refunded.

Joseph & Casey Pte. Ltd. has the full discretion to decide whether any item is in a condition suitable for return and reserves the right to reject any returns request if they are deemed unfit for return.

Items that do not meet our return and refund policy will not be accepted and it will be returned to you at a pick-up fee.

To start a return, you can contact us at enquiry@josephandcasey.com / Whatsapp us +65 6741 1780 . If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at enquiry@josephandcasey.com / Whatsapp us +65 6741 1780 .


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.